Shipping & Delivery

Free Shipping

We offer free ground shipping within the contiguous United States on orders that ship with standard delivery, ensuring your furniture arrives using the fastest, safest, and most reliable method available.

White Glove Delivery Experience

We partner with white-glove delivery providers to offer this premium service, which includes delivery, on-site furniture assembly, placement, and removal of all packaging materials. Please note that White Glove Delivery does not include installing hanging systems for swings or fire burner kits for fire pit tables or removing old furniture. 

Fees

White Glove Delivery incurs an additional cost, which is applied per order and not per item. Fees vary based on multiple factors, such as the size and weight of the order, the quantity of items in the order, the delivery location, etc. The exact amount is calculated and displayed at checkout. However, White Glove Delivery is included at no additional cost for PW Designer Series products.

Qualifying Orders and Products

Almost all POLYWOOD products are eligible for White Glove Delivery, and most orders will qualify. However, some exceptions may apply. You can determine if your order is eligible at checkout.

NOTES:

• The White Glove Experience is offered to addresses located in the contiguous U.S.
• This premium service is only available for purchases made directly on polywood.com.

Learn more about White Glove Delivery.

Lead Times

Most of our products are made to order. Your order may arrive in multiple shipments. Once part or all of your order is en route, we’ll email you with that shipment’s tracking information. If your order contains mixed lead time items, the lead time of your order will match the longest lead time of any item on the order. For example, an order containing mixed lead time items may take up to 12 business days to ship, while an order only containing Quick Ship items will ship within 5 business days.

NOTES:

• Orders placed after 3pm ET may not be received until the following business day.
• When paying by check/money order, stated lead times will begin once your payment is received and has cleared processing. Stated lead times will not apply to orders containing 50 or greater single-item quantities. If you would like to confirm lead times before placing your order, submit this form. When filling in the form, select Shipping and Tracking from the drop-down menu, then choose Other Shipping Questions from the available options.

Expected Delivery Dates

All products are shipped from our manufacturing and distribution centers in Syracuse, Indiana, and Roxboro, North Carolina. Please make sure to take transit time to your location into account when ordering. Standard transit times within the U.S. can vary from a day to a week, depending on the destination and weather conditions. Whenever possible, we will ship via FedEx. Larger items and high-volume orders will be shipped LTL.

Specific Delivery Date Requests

If you’re unable to receive your shipment within the estimated delivery timeframe or if you want it delivered on a specific date, please contact us via Chat to make your request.

Learn more about rescheduling or delaying ship dates.

Shipment Notifications

When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or over the phone with the carrier.

The shipping carrier will typically contact you with a delivery date. Standard delivery includes bringing the furniture to your home address. It does not include specific placement or removal of the packaging, including pallets.

If you opt to include the White Glove Experience in your order, you can schedule delivery after the carrier contacts you. Please note that extended delays may result in storage fees from the carrier. White Glove Delivery services include on-site delivery, assembly, placement, and removal of all packaging.

Be sure to inspect your entire order at the time of delivery. If the shipment appears to be damaged, items are incorrect, or there is any reason you are concerned with the packaging, please note this clearly before signing the Proof of Delivery (POD). Then, report any order issues to us immediately using our Chat feature.

Learn more about replacing damaged or incorrect items.

Freight Shipment and Delivery

If your order will be sent to you via freight, here are some things you should know:

• Please allow 2–4 business days for tracking to update on the carrier’s website.
• All freight orders with standard delivery are delivered curbside, products are not assembled, and no packaging or pallets are removed.
• All freight orders with White Glove Delivery include on-site assembly, placement, and removal of packaging and pallets.
• Carriers will typically contact you beforehand with a delivery date. You may be responsible for holding fees by the carrier if delivery is not arranged within a reasonable time (per carrier’s discretion).
• An adult (18 years or older) must be present when your order is delivered by the carrier to sign the POD.
• Before signing the POD, check your order to make sure you received the correct items and that nothing is damaged. If any items are damaged or incorrect, report this to the delivery person and write it on the POD form. Then, report any order issues to us immediately using our Chat feature.
• If you have specific delivery instructions, we recommend creating an account with FedEx and UPS to manage your deliveries. You can note specific drop-off locations, such as next to your garage, or add an access code. Please note this is at the driver’s discretion, and you may be responsible for any fees issued by the carrier for this extra service.

Nonstandard Shipments

For orders shipping to an address outside the contiguous U.S., please submit a custom shipping quote request. When completing the form, you’ll need to include the delivery address and a list of items you wish to purchase.

NOTES:

• We cannot ship to P.O. Boxes.
• White Glove Delivery is unavailable for orders shipped outside the contiguous U.S.

Learn more about nonstandard shipments.

Change of Address

You are able to update your delivery address for free before your order has shipped. However, charges may apply if you change your delivery address after it ships. Check the current status of your order to learn if it has been shipped. Then, contact us via Chat for shipping address updates to ensure the fastest response.

NOTE: If you're changing the shipping destination to a different state, you must cancel your existing order and place a new one. This ensures taxes are recalculated for the new destination. New orders will be subject to current lead times and pricing.

Learn more about changing your delivery address.