Question 1

How much of the POLYWOOD® plastic lumber is recycled?

Accepted Answer

The majority of HDPE we use is recycled post-consumer and post-industrial plastics. We process these materials at our on-site facility to further reduce environmental impact, and 99% of all scrap material is reused. Learn more about our recycling process.

Question 2

Does POLYWOOD material contain wood or natural fibers?

Accepted Answer

Genuine POLYWOOD lumber is made from HDPE (High-Density Polyethylene) and does not contain wood or any natural fibers. Learn more about our materials.

Question 3

What is HDPE?

Accepted Answer

HDPE stands for High-Density Polyethylene, which is an exceptionally durable plastic that has infinite recyclability. Learn more about HDPE.

Question 4

Does the color of POLYWOOD lumber run all the way through the material?

Accepted Answer

Yes, our light-stable pigments along with UV inhibitors and stabilizers run continuously throughout the material and protect our lumber from harmful environmental degradation. No painting or waterproofing required!

Question 5

How much do POLYWOOD chairs weigh?

Accepted Answer

The weight of each chair varies based on the size and shape, but they average 30-50 lbs each. All POLYWOOD Furniture is built to withstand the harshest weather — each piece can be easily moved with 1-2 people yet it’s heavy-duty and durable enough so you won't have to worry about your furniture blowing away in strong winds.

Question 6

What is the weight capacity of POLYWOOD chairs?

Accepted Answer

Each product is run through a variety of tests to comply with ASTM standards. POLYWOOD chairs are weight tested up to 350 lbs, although many products can withstand much more.

Question 7

Does POLYWOOD material fade?

Accepted Answer

Genuine POLYWOOD lumber contains UV-inhibiting pigment systems that limit fading.

Question 8

Can I paint my POLYWOOD furniture?

Accepted Answer

POLYWOOD lumber colors run continuously throughout the material, so no painting is required. We do not recommend painting your POLYWOOD furniture as this will void the warranty.

Question 9

Can POLYWOOD material be sanded?

Accepted Answer

POLYWOOD lumber should not be sanded as it will scratch the surface of the material and void the warranty.

Question 10

Can I keep my POLYWOOD furniture out all year-round?

Accepted Answer

Yes, our all-weather material is built to withstand all four seasons and a range of climates including hot sun, snowy winters, salt spray, and heavy winds. However, covering your furniture will make seasonal cleaning easier while also prolonging the life of your furniture. We recommend https://coverstore.com/.

Question 11

How do I clean POLYWOOD furniture? Can I power wash my furniture?

Accepted Answer

Yes, a high-pressure power washer (not to exceed 1,500 psi) can be used to deep clean POLYWOOD furniture. If you don’t have a power washer on hand, POLYWOOD lumber is very low maintenance and easy to clean with soap, water, and a soft bristle brush. Learn more about our Care & Maintenance Tips.

Question 12

Does POLYWOOD furniture have a warranty?

Accepted Answer

Yes, we believe in our product, and stand behind its quality and durability with an exceptional warranty. For details, see the full POLYWOOD warranty.

Question 13

Where can I find the serial number for my POLYWOOD furniture?

Accepted Answer

POLYWOOD furniture includes a sticker with the serial number located on the bottom of each piece. POLYWOOD cushions also include serial numbers which are located on the tag. Watch this short video to locate the serial number on your product.

Question 14

What type of hardware is used in POLYWOOD furniture?

Accepted Answer

For optimal performance and longevity, we use high-performance marine-grade quality hardware for the assembly and construction of all POLYWOOD furniture.

Question 15

Is assembly required?

Accepted Answer

POLYWOOD® furniture is designed to require minimal assembly. Some models even unfold right out of the box with no assembly necessary. Those that require assembly often take less than 30 minutes to complete and include basic tools with simple instructions. For assembly assistance, check out our Assembly Tips Page.

Question 16

What are POLYWOOD cushions made from?

Accepted Answer

For the best year-round performance in outdoor settings, POLYWOOD cushions are quick-drying, durable cushions covered in all-weather, high-performance fabric that resists weather, salt, sun, mold, and mildew. Learn more about our cushion materials.

Question 17

Are there cleaning recommendations for POLYWOOD cushions?

Accepted Answer

POLYWOOD cushions are designed to be quick and easy to clean. For more information, please see our Care & Maintenance Tips.

Question 18

Do POLYWOOD seat cushions have ties to attach them to the furniture?

Accepted Answer

Our seat cushions that are custom-made for our Adirondack chairs, chaise lounges, rocking chairs, swings, gliders, dining chairs, and benches with backs include ties that allow them to be securely attached to each coordinating seat.

Question 19

Can I order a different color combination for deep seating sets than is shown online?

Accepted Answer

You can pick different color combinations for our existing deep seating frames and cushions using the fabric and lumber options we offer. For custom orders and lead time information, please reach out to our Customer Experience Team.

Question 20

Do you recommend covering POLYWOOD furniture?

Accepted Answer

Since POLYWOOD furniture is all-weather, it does not require a cover. However, covering your furniture will make seasonal cleaning easier while also prolonging the life of your furniture. We recommend https://coverstore.com/.

Question 21

Can I use POLYWOOD furniture on the shallow ledge of my pool?

Accepted Answer

You can use our furniture on the tanning ledge of your pool, but we suggest taking it out of the chemically treated water when finished and rinsing the furniture with fresh water.

Question 22

Is it possible to clean and sanitize POLYWOOD furniture?

Accepted Answer

It is! To clean and sanitize your furniture, mix mild dish soap, a little bleach, and warm water in a bucket. Apply the solution to the lumber and let it soak for a few minutes, then scrub all surfaces with a soft-bristle brush. Finish up with a quick rinse from your garden hose and let your furniture air-dry.

If you're seeking a natural alternative to bleach, try undistilled white vinegar. For more cleaning tips, visit our Care & Maintenance page.

Question 23

Should I remove the plastic film from my POLYWOOD medallions?

Accepted Answer

Yes. Once your furniture is assembled, peel the plastic film off all POLYWOOD medallions. The film protects the medallion during transit and assembly but should be removed afterward. Otherwise, UV exposure will cause the film to degrade, which can prematurely age the metal medallion beneath it.

Question 24

Do you ship to Alaska and Hawaii, or outside the U.S.?

Accepted Answer

Yes! Please Contact Us for more information.

Question 25

Is there a minimum order to qualify for Free Shipping?

Accepted Answer

There is no minimum order to qualify for free shipping to any of the 48 lower contiguous United States. However, some exceptions apply.

Question 26

Do you charge Sales Tax?

Accepted Answer

As required by law, sales tax is determined by the state in which your order is being shipped. If applicable, sales tax will be added to your order total at checkout.

Question 27

What is your return policy?

Accepted Answer

Please see our Return Policy.

Question 28

How can I initiate a return?

Accepted Answer

Please submit our return request form.

Question 29

Do you offer material samples?

Accepted Answer

Yes, we do! You can purchase material samples here.

Question 30

How can I cancel my order?

Accepted Answer

For orders placed within the last 2 hours:

Enter your order details on the Order Status page. After entering your information, you will see a cancellation link on the next screen.

NOTE:

If your order contains a Gift Card, please complete the Order Cancellation Request Form.

For orders placed more than 2 hours ago:

If your order was placed more than 2 hours ago, please complete the Order Cancellation Request Form and our team will gladly assist you.

NOTES:

Orders may be canceled for any reason before the item(s) have shipped. Once your order has shipped, you may take advantage of our 30-day no-hassle return/exchange policy.

We’re unable to adjust orders placed through other retailers. If you purchased POLYWOOD furniture from another retailer, please contact them directly to make changes to your order.

Question 31

How long will it take to ship my order?

Accepted Answer

Quick Ship items ship in 3-5 business days. Other items ship in 7-10 business days. A cart with mixed lead time items will ship at the longer lead time. Transit times will vary depending on your delivery location. For PW Designer Series, you will find the shipping times on the product page and in your cart.

Question 32

Where can I check the status of my order?

Accepted Answer

You can check on the status of your order by visiting the Order Status page.

Question 33

Where can I submit a warranty claim?

Accepted Answer

Please submit our warranty request form. For ease of warranty service, please be prepared to submit the serial number and photos of your POLYWOOD furniture.

Question 34

Where can I see POLYWOOD furniture in person?

Accepted Answer

Please visit the POLYWOOD Showroom Locator to find a specialty patio dealer near you.

Question 35

I work for an interior design company. How can I get set up to purchase POLYWOOD furniture for my clients?

Accepted Answer

Please see our POLYWOOD Professional Designer Program page.

Question 36

I work for a commercial business and would like to purchase furniture for it. How can I get set up for a Commercial account?

Accepted Answer

Please fill out our Commercial Program application here.

Question 37

Who do I contact for a donation for my business/organization/group/team/etc.?

Accepted Answer

Please fill out our Corporate Giving Form for any donation request.

Question 38

What Is The PW Designer Series White Glove Experience?

Accepted Answer

We're partnering with white-glove delivery providers who will assemble your furniture, place it in your preferred space, and remove all packaging. All that’s left for you to do is sit back, relax, and enjoy.

Question 39

What is Bolt checkout?

Accepted Answer

Bolt is our checkout partner that helps us offer a faster, more secure shopping experience. Once you create a Bolt account, you’ll unlock access to One-Click Checkout and easier login.

Question 40

How do I create a Bolt account?

Accepted Answer

While adding your shipping and billing info, you’ll see a checked box that indicates your information’s been saved. Bolt will send a verification code to your phone or email to verify your info.

The next time you check out, you won’t need a password or to fill out any fields, allowing you to finish the purchase in seconds.

Question 41

What does Bolt offer?

Accepted Answer

Bolt is pleased to offer:

Fast & secure One-Click Checkout.
A simpler login experience through text verification. No more pesky passwords needed.
Encrypted account protection so you can shop with peace of mind.
One account used across the Bolt Network, so you can shop seamlessly across hundreds of brands.

Question 42

How can I check out using my Bolt account?

Accepted Answer

When you’re ready to check out, all you’ll need to do is enter the verification code sent to your phone or email. This code allows us to offer a secure, One-Click Checkout experience and replaces your account password.

Question 43

Can I still checkout as a guest?

Accepted Answer

Yes! Guest checkout is always available. You do not need an account to check out, simply click "continue as guest" during checkout.

Question 44

How is my data kept secure with Bolt?

Accepted Answer

'Shoppers' trust and safety are important to us. By creating an account, Bolt ensures that shoppers’ personal details are secure. Learn more about how Bolt provides shopping with peace of mind at bolt.com/security.

Question 45

How do I learn more about Bolt?

Accepted Answer

Head to Bolt at bolt.com/shopper.

Frequently Asked Questions

About

Customer care

Resources

Sister Sites